All orders are fulfilled at our head office in Vilnius, Lithuania within 1-2 business days after receiving the paid order. We operate from Monday to Friday and not on public holidays. If we don’t have your ordered item in stock - we will inform you and refund you immediately.
When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.
Products to Lithuania we ship via DPD courier (home delivery) or parcel machine (delivery to the selected parcel machine) services.
Standard EU shipping is provided by DPD courier delivery service (home delivery).
Standard worldwide shipping is provided by DHL Global Mail DHL Global Mail picks up your order from our warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service, not DHL Global Mail.
Express worldwide shipping is provided by DHL Express.
Delivery times for standard shipping depend on your local postal service and may significantly vary. Use express shipping service service if you want to avoid delays.Usual shipping terms: Lithuania – up to 2 business days; European Union (EU) – up to 6 business days; other countries – up to 10 business days (possible customs handling can add days to expected delivery dates).
No compensation is payable for delays. Once a reasonable period for delivery has passed, and in the absence of any information on where an item is, we may determine the item to be lost and a claim for loss may be made.
Please note that we do not include insurance in the basic shipping costs. If you would like to add insurance to the shipping of your item, please let us know in advance.